Most questions can be answered in under a minute below. We kept this page straightforward on purpose — fewer scavenger hunts, fewer mystery shipping timelines, fewer “where did my gallery go?” moments.
Please check your spam or junk folder first and search your inbox for Little Fox Portraits.
If you still can’t locate it, send us:
We’ll resend the correct gallery link. Sometimes the original email lands in spam, and sometimes there was a small typo in the email address when it was entered.
If a gallery asks you to sign up for reminders, one of two things is usually happening:
School galleries are usually delivered within 7 business days of photo day. If this was a recent job, it may simply not be ready yet.
If it is an older job, email us and we can usually reopen the gallery for you.
Nothing is finalized until checkout is fully completed.
The shopping cart allows you to approve the crop before placing the order, and orders are typically held for about 48 hours before being sent to the lab.
If you catch a mistake quickly, email us as soon as possible and we can often fix it before printing.
If the order has already gone to production, we may still be able to help, but replacement costs may apply.
Free shipping to the school: This option is usually available for the first couple of weeks after the gallery goes live. Orders are grouped together, sent to the lab, reviewed by us, and then delivered to the school for distribution.
Ship to home: Orders placed after the free school-shipping window usually ship directly to your home.
If your order included a composite group photo, it may be held until after retake day so absent students can be added to the final image. That extra step is one of the biggest reasons those jobs take longer.
Digital files are delivered through a separate email after the order is completed.
Please check:
Download links do expire after a period of time, so we always recommend downloading the file to your device as soon as it arrives.
Email us a quick photo of the damage or the incorrect item if you can. Our lab typically needs that image to file a claim with the shipping carrier.
We’ll work on getting the order reprinted and sent back out.
Retake requests are handled through our retake request process so we can keep everything organized and make sure the correct image is used for orders and yearbooks.
Please include your child’s name, school, and the reason for the retake when you contact us, and we’ll confirm the next steps.
Fall portraits: students can usually be photographed on retake day.
Daycares and spring portraits: we usually do not return for an additional makeup day because of the size of the setup required.
Backgrounds: Many fall and indoor sports portraits allow background choices during ordering. Images photographed in real environments — like events, outdoor sports, or arena sessions — usually cannot have the background changed afterward.
Sibling photos: These are offered for some preschools, dance schools, spring sessions, and select schools, but not every program includes them.
Please include:
That saves a lot of back-and-forth and lets us jump straight to the fix.
Email us and include your child’s full name and school so we can look up the correct gallery or order quickly.
Email: bailey@littlefoxportraits.com